Author Archives: admin

Restaurant Reputation Management: Turning a 4.2 Into a 4.6 and What It’s Worth

restaurant reputation management

Restaurant reputation management gets sold as a vague good — be responsive, be positive, encourage reviews. What it rarely gets sold with is arithmetic, which is unfortunate, because the arithmetic of moving an average rating is brutal and it changes what you should actually do. Here’s the number most operators haven’t run: going from 4.2

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How to Get More Google Reviews for Your Restaurant (Without Breaking Google’s Rules)

how to get more google reviews

Most advice on how to get more Google reviews would, if followed literally, get a restaurant’s reviews stripped and a warning notice slapped on its profile. “Offer a free dessert for a five-star review” is still printed on table tents across the country, and it is a straightforward policy violation that Google now actively enforces

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How to Respond to Negative Restaurant Reviews: Templates That Recover Guests

restaurant review response

A restaurant review response is read by far more people than the guest who wrote the review. That’s the thing most operators forget when they’re typing at eleven at night, still annoyed. The one-star reviewer has already had their experience. Everyone else scrolling the profile is deciding whether to book — and what they’re really

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